Washing machine repair

Common washer problems

• Won't drain: clogged drain pump filter (on many front-loaders there's an access door at the bottom front), kinked drain hose, failed pump
• Won't spin: unbalanced load, lid switch or door lock, worn belt or motor coupling, suspension issues
• Leaking: door boot seal (front-load), hose connections, pump, or oversudsing from too much detergent
• Won't start: door not latched, control lock engaged, power or outlet problem, control board
• Smells musty: residue in the door boot and dispenser. Run a cleaning cycle and leave the door open between loads

Try this first

1. Check the drain pump filter (front-loaders). Put down towels; water will come out.
2. Redistribute the load and try a drain/spin cycle.
3. Use HE detergent in the right amount. Too much causes sudsing errors and leaks.
4. Check the hoses behind the machine for bulges or cracks. Hoses older than about five years are worth replacing with braided ones.

When to call

Repeated error codes, grinding noises, a door that stays locked, or leaks you can't trace are good reasons to bring in a technician. Write down the brand, model number (inside the door or on the back) and any error code.

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